The power of vertical integration: how Vorboss built London’s best business fibre network
May 21, 2025
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5
min read

Highlights
Vorboss is vertically integrated, owning the entire value chain from fibre to service delivery. Our unconventional business model allows us to build a future-ready network with unprecedented capacity, flexibility, and reliability in Central London. We have in-house training and build custom software to enhance efficiency, agility, and customer experience.
At Vorboss, we have completely transformed business connectivity in London. By building a vertically integrated organisation, we have created a dedicated business fibre network that is driving London towards 10Gbps as a standard, a change that businesses desperately need.
Our innovative business model has allowed us to build a network with significantly more capacity—we start where others top out, connecting customers up to 100Gbps at market-leading rates. We also get customers connected much faster than the current industry standard, setting us apart.
Why did we throw out the traditional telecoms playbook? So we could redefine what's possible for London's underserved businesses. The Vorboss way isn't just a different way—it's a better way, and this is how we did it.
Building a disruptive business model

Building London's best full-coverage business fibre network was no small feat. 70% of the UK's connectivity demands are in Central London, but an ageing incumbent internet operator serves 80% of that market. It can't meet the needs of modern businesses, which is why we came in and built our network with the latest technology and newest design.
We built a future ready network that serves ambitious businesses. To date, we've deployed over 500 km of network in three years—a scale no other fibre company has taken on in Central London, especially in such a short amount of time.
We achieved this through vertical integration; by owning the entire value chain from fibre to service delivery, we have complete control over the quality and build of our network. We offer our customers the highest levels of reliability and flexibility, which isn’t possible with a traditional telecoms model.
Putting customers first
Unlike most telcos, we started by thinking about customers’ needs and worked backwards. A laser focus on market-leading bandwidth, capacity, and delivery has resulted in unassailable products for London's enterprises.
Vorboss is the only vertically integrated Internet Service Provider (ISP) dedicated to business in London. Our people-focused operational model maximises efficiency and delivers an outstanding customer experience.
Powering an unconventional model

Our belief that people come first and assets second led us to create an unconventional model for powering our network.
Creating a motivated workforce
To be truly vertically integrated, we had to start with our workforce. We created a certified training academy that takes people with zero telecoms experience and qualifies them to build our network. We are one of only a few UK ISPs that do all their training in-house; while it may not be the easy option, it is the only way to deliver the quality standard necessary for our ambitious customers.
Keeping our training in-house allows us to build diversity and inclusion into our team, addressing the industry's significant diversity problem from the ground up. By looking at real-life people rather than numbers, we have created a team that is engaged, motivated, and willing to think differently to solve problems for customers. This approach makes good business sense, but it's also the right thing to do; future decision-makers will want to buy from companies that share their values.
From planning to customer support, it is an exceptional customer experience from end-to-end. Our customers will only ever speak to members of the Vorboss team, not contractors.
Moving people and assets separately

Many of our employees are young Londoners who rely on public transportation to get around the city. Rather than limiting our talent pool to those who can drive, we developed a system where we separated personnel and resources.
Our model enables Installation Technicians to travel to site via public transportation. We hire professional drivers to transport tools and equipment to workers in the field. This separation allows our teams to deliver a better product by moving faster and working more efficiently.
Building our own software
Early on, we saw that we needed more than off-the-shelf software solutions to power our innovative model. We have assembled a team of 25 Software Developers (and growing), led by our Chief Information Officer, so we can move at speed and build customer-facing products that are fit for purpose.
Our Software team has built a data management platform that sees the relationships between all business data. They build tools to aid deployment and network operation; for example, they developed a tool that finds all customers affected by a given fault. Using low-code prototypes, business problems are solved in minutes rather than hours.
By having a dedicated Software team working on our core business functionality, we increase yield for the rest of the business. This allows us to operate with agility, build solutions that our customers need, and make strategic decisions based on real-time data.
Setting a new standard

Our organisation is made for change. Our network will accommodate the evolving economic climate, as well as the growing needs of our customers, to secure London’s position in the global economy.
After growing a workforce of around 400 and building the ability to connect over 120,000 businesses in Central London, we can safely say that our model works. Backed by the Fern Trading Group, which is advised by Octopus Investments, our fresh approach and extensive premium network, combined with a team that reflects the communities it serves, has made us the best and largest business-only fibre network in Central London.
If you would like to learn more about getting connected with us, speak to one of our experts today.
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Vorboss formalises strategic partnership with Roc Technologies to deliver innovative connectivity services to London's local councils.
London, [02.06.2025] – Vorboss, London's leading dedicated connectivity provider, today announces a strategic partnership with Roc Technologies to deliver best-in-class network solutions tailored specifically for local councils across the capital.
This partnership, borne of long standing collaboration between the companies, brings together two organisations committed to leveraging technology to enhance public sector services. The Vorboss high-performance, resilient network, combined with Roc Technologies' highly secure, customer-centred approach, provides local councils with a distinctive and robust solution to address real citizen needs.
Jason O’Malley, Chief of Commercial Operations at Vorboss, said: "We're excited to be partnering with Roc Technologies, whose values and customer-centric approach align closely with our own. This partnership enables us to offer unparalleled connectivity solutions, directly improving service delivery and efficiency for local councils."
Adam Jarvis , CRO at Roc Technologies, added: "Our partnership with Vorboss brings together two businesses that truly differentiate in the way they support their customers, providing highly responsive services designed to enhance their overall experience. Leveraging Vorboss' superior infrastructure and their technical experts located across London allows us to provide a combined service delivery capability that transforms how local councils manage their infrastructure, ultimately benefiting the communities they serve."
The combined expertise of Vorboss and Roc Technologies presents councils across London with an unmatched proposition: cutting-edge connectivity delivered with clarity, reliability, and a shared dedication to customer-driven outcomes.
ENDS
For further information, please contact:
Kirstie Lane
Kirstie.lane@vorboss.com
About Vorboss:
Vorboss is London’s dedicated enterprise fibre network. We are disrupting the status quo by providing London businesses with access to critical fibre infrastructure with simple, transparent pricing and London-wide coverage.
Since 2019, we've invested over £250 million into our London network. We have deployed over 700km of fibre optic cables to date, setting an unparalleled standard in both scale and quality.
We maintain complete ownership of the network that we built. This gives us the freedom to approach telecommunications differently.
Partners and customers deal directly with the engineers who built the network, and we can deliver installations and bandwidth upgrades within days, not months.
About Roc Technologies:
Who are Roc?
Roc Technologies delivers transformational IT solutions to public and private sector organisations across the UK. We are a team of brilliant minds, bringing together highly secure infrastructure, advanced cyber security, intelligent automation and modern cloud services, all supported by our 24/7 Managed Services Operations Centre. Our expertise is backed up by some of the UK’s most rigorous data and security accreditations; we’ve earned the trust of the nation’s largest and most complex organisations and have safeguarded their most sensitive data for over a decade.

This recognition reflects Vorboss’ commitment to the highest standards across the City and its ongoing contribution to making London a better connected, future-ready capital. The scheme challenges engineering teams to exceed legal requirements when working on streets and pavements in the Square Mile, aiming to ensure safety, minimise disruption, and improve conditions for everyone who lives, works, or travels through the area.
Participating companies are assessed on planning and coordination, accountability, responsiveness, and alignment with the City’s business priorities.
Rhod Morgan, Chief Operating Officer at Vorboss, credits the achievement to the company’s investment in its people:
“This award is a direct result of our strategy to train, and support our in-house teams. We’ve hired and built a talented and diverse workforce, and we’re proud that our training academy continues to raise the bar for quality delivery in the City."

Headquartered in the Square Mile, Vorboss remains at the forefront of delivering high-performance, reliable internet to businesses across London. This recognition reinforces Vorboss’ role in shaping the City’s digital infrastructure and supporting its future digital capabilities, with the company investing over £250 million in its dedicated network.
The company’s field technicians are trained at an in-house academy that offers a clear career path into telecoms. More than one-third of the team are women, and Vorboss is proud to be a London Living Wage employer.
Ends
For more information, contact press@vorboss.com
About Vorboss
Vorboss is a network that is purpose-built for London's most ambitious businesses.
Designed with London’s future in mind, it is providing businesses direct access to critical fibre infrastructure, with simple, transparent pricing.
Vorboss is unique in owning its network and service end-to-end, and offers 10Gbps, 25Gbps and 100Gbps connections.