Serving up speed: How 10Gbps connectivity changed everything for Patty & Bun

Patty & Bun was established in 2012 and is renowned for serving high-quality gourmet burgers. Their mouthwatering menu changes monthly, with new specials added to keep flavours fresh and customers returning.  

With 9 locations across London, the business has built a strong reputation for its delicious food and superb customer experience. While the company has consistently grown year on year, its connectivity slowly began to fall short across several sites, including its HQ on Cavendish Street, London.

Why reliable internet is as crucial as the perfect location

When success relies on serving thousands of customers daily, operational efficiency is critical to success, and there is little room for downtime.    

To maintain smooth operations, Patty & Bun relies on two key factors: Electronic Point of Sale (EPOS) systems, which are fundamental to processing orders and managing billing, and fast, stable internet connectivity, which ensures the EPOS systems can keep up with processing information at speed.

The cost of unreliable internet  

Providing exceptional service, day after day, is challenging enough. But adding some connectivity chaos to the mix quickly became a recipe for disaster.  

The team experienced frequent outages and inconsistent speeds, which meant their EPOS systems would either be frustratingly slow or completely out of action for minutes, hours or sometimes even days. All amplified by the fact they had different internet service providers across multiple locations, making troubleshooting each providers individual line a nightmare for the team.

This meant order processing and restaurant operations took a hit, negatively impacting their customers, staff, and ultimately revenue.

From frustration to fast – a seamless switchover

Despite the disruption, the team feared that changing internet service provider would result in further disruption – something they simply could not afford to happen.  

After Vorboss was recommended through an industry partner, they decided it was worth exploring. They were quickly assured of a seamless transition with little to no disruption to day-to-day operations, meaning the switch-over wouldn’t hinder their ambitious revenue targets, and would ultimately fix all their connectivity problems.

Soon after, our install team connected them with a Direct Internet line whilst they were still in contract with various ISPs across different locations, at no extra cost (meaning no double billing). So, not only were they able to consolidate their connectivity, but there was also zero switchover downtime, disruption or additional cost.  

The 10Gbps upgrade that changed everything

Vorboss provided one to one assistance throughout the process and were on hand 24/7 for any questions or additional support.

Now using a Vorboss 10Gbps Direct Internet connection (AKA a leased line), Patty & Bun never have to share their connection. This guarantees 10Gbps upload and download speed at all times, even during peak hours, which gives them the reliability and speed they’d craved for years.

Constantly troubleshooting slow EPOS systems, and inconsistent customer WiFi is now a thing of the past. The ability to focus on what’s really important - food, service, and experience - means they can continue to thrive in a highly competitive environment.

Moving office is a big deal for any business. That’s why knowing what you need to consider is vital in ensuring it goes smoothly and successfully.

So, whether you're upsizing, relocating to a more convenient spot, or upgrading to a more modern environment to encourage people back to the office, it's a moment that requires careful planning.  

So, we’ve put together this guide to help you stay on top of everything – from planning and budgeting to keeping your team connected and productive from day one.

Why read this guide?

Even if you've planned an office move before, the London commercial property market is ever evolving. For instance, the demand for flexible workspaces has surged, with a 14% year-over-year increase in inquiries for flexible office spaces in the first half of 2024. Understanding these trends can help you make informed decisions that align with your business objectives.

Vorboss has been involved in hundreds of office moves, helping businesses sidestep connectivity delays and operational headaches. We know what works, and we’re here to help you make informed decisions for a stress-free move.

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London's office relocation landscape

London’s office market has proven to be incredibly resilient. In 2024, the Central London office leasing market recorded a total take-up of 9.68 million sq ft – a 1% increase from the previous year. A key driver? Businesses seeking high-quality, flexible spaces that fit their evolving working models.

The demand for flexible workspaces is particularly strong, with occupancy rates climbing to 83% on average in early 2024 – and as high as 88% in key areas like Southwark and the City. If you’re considering a flexible lease, getting ahead of the curve is essential.

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Things to consider when moving office

Planning an office move isn’t just a logistical challenge, it’s a strategic initiative that can significantly impact your business. Here are some of the reasons why planning an office move with real care is essential.

Ensuring a smooth process

A well-planned move means fewer headaches, from packing up years of accumulated ‘stuff’, to setting up your new space. Breaking it into clear stages with assigned responsibilities ensures everything runs on time and on budget.

Avoiding unecessary costs

Office relocations can get expensive. A detailed budget from the outset that includes all anticipated expenses - moving services, IT setup, rent, service charges, utilities and office redesign - reduces the risk of overspending.  

Meeting lease obligations & avoiding legal issues

Moving out isn’t just about handing back the keys - you must meet your landlord’s requirements, including cleaning, repairs, and restoring the space. Be mindful of hidden costs such as dilapidation clauses, which may require restoring the space to its original condition upon lease termination. Factor this in early to avoid surprises.

Negotiating lease flexibility‍

In an evolving market, flexible lease terms can provide the agility to adapt to changing business needs. Consider options that allow for scalability or early termination without significant penalties.

Minimising downtime‍

Business continuity is critical, and even a day of disruption can impact your bottom line. A well-thought-out plan ensures your operations continue with minimal interruptions. For example, respecifying and pre-installing IT and connectivity in your new office allows your team to hit the ground running on day one.

‍Collaborating effectively with stakeholders‍

Moving office involves input from multiple stakeholders; colleagues, service providers, and landlords. Open communication and regular updates ensure everyone is on the same page, reducing the likelihood of misunderstandings or last-minute surprises.

‍Creating a positive experience for your team‍

A well-planned office move shows your commitment to employee comfort and productivity.  

Proper planning for your office relocation is about more than logistics; it’s about safeguarding your operations and setting the stage for growth. By taking a strategic approach, you can turn the challenge of moving into an opportunity to enhance your business.

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How to prepare for moving office

Successful moves hinge on clear communication, precise planning, and a proactive approach to problem-solving. Here’s how to prepare for an office move with ease:  

Set your timeline‍

When you’re planning an office move, determine your moving date and work backwards from there to create a detailed schedule of tasks. Ensure you allow sufficient time for preparation, including securing service providers, notifying stakeholders, and completing physical packing.  

‍Assess your space requirements‍

Evaluate your current and future needs, considering team size, growth projections, and the nature of your operations.

‍Put together a ‘moving team’‍

Assign specific responsibilities to a dedicated team of your own people or hire a professional relocation company. Allocating clear roles ensures accountability and streamlines decision-making.  

Audit your current space‍

Conduct a thorough assessment of your existing office. Sort through equipment, furniture, and files – decide what to move, sell of recycle.  

Plan your new layout‍

Work with a space designer or team member to develop the floor plan for the new office. Think about workflow optimisation, employee comfort, and what you might need in the future to deal with expansion. Oh! And don’t forget essential areas like meeting rooms, breakout spaces, and places to accommodate IT infrastructure.

‍Prioritise IT & connectivity‍

This is where we see the biggest mistakes! Vorboss has helped numerous companies recover from underestimating connectivity lead times. Start early to ensure your new office has the right internet speed, bandwidth, and security from day one. But, if you have left it a bit late, we do have a Rapid Install service, which you can find here. ‍

Give everyone warning

Tell all your clients, suppliers, and service providers that you are moving office ahead of time. Provide them with clear timelines and your new address to avoid interruptions. Update your website and social media with the new address. ‍

Schedule utilities and services‍

Confirm the installation of all the key utilities such as electricity, water, and internet well before moving day. Choose suppliers that you can trust, and understand your office move requirements – there's often more choice than you think.  

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A timeline of everything you need to think about when moving office

Knowing how to timeline an office move can be daunting, but by anticipating potential challenges and allowing room for unexpected setbacks, you’ll ensure a smoother transition.

To help with this, we’ve blocked out a typical move timeline:

6-12 months before the move

Define your needs

Identify the reasons for the move and create a list of must-haves for the new space. Think about size, future growth, location, and required facilities to ensure the new office will meet your business needs.

Secure your new location

The demand for flexible office space in London has increased, with occupancy reaching 83% on average. If you’re considering a flexible lease, start early to secure the best options.

Establish a budget

Develop a comprehensive budget for the office relocation. Include contingency funds to cover unexpected expenses.

3-6 months before the move

Get your suppliers sorted

Surround yourself with pros. Hire professional movers, fit-out companies (if needed), and IT specialists to ensure your relocation goes smoothly. Book them in early to avoid last-minute scrambling.

Plan your connectivity

Work closely with a good business internet provider to ensure seamless service. This step is critical for maintaining business continuity and productivity from day one.

Notify your team

Keep everyone in your company informed about the move and provide them with regular updates. Share a timeline and what to expect during the transition.

1-3 months before the move

Begin packing

If doing it yourself, organise your packing process systematically. Label boxes clearly with their contents and their destination within the new space.

Update addresses

Notify your clients, suppliers, and service providers of your change of address. Prepare to update your business listings, website, and marketing materials.  

Test IT systems

Arrange for your IT and connectivity systems to be tested rigorously before moving across. This way, you can be sure that critical services such as the internet and phones are operational before your team arrives. Any good connectivity supplier should offer to connect your office ahead of your move-in date to ensure a smooth transition, wavering the cost of any cross-over to avoid being double-charged.  

Moving day

Oversee the process

Assign a trusted team member (even if that is yourself) to supervise the move. Choose someone who can handle unexpected issues and ensure that everything arrives at, is installed into, and functions properly in the new location as planned.

Prioritise essential systems

Prioritise real-world troubleshooting of IT infrastructure, connectivity, and other essential services on the day. This guarantees that your team will be able to resume work efficiently, no matter what.  

Post-move

Do a walkthrough

However thoroughly you planned your office move, once you are in you need to inspect the new space carefully to ensure everything is in order. Check for damage, missing items, and other issues that need immediate attention.

Celebrate with your team

Planning an office move and continuing to function as a business while the relocation is underway, are great achievements. So, be sure to acknowledge the hard work all round that’s gone into the move and celebrate - you’ve earned it!  

By following this timeline, you’ll have the basis for your own step-by-step approach to managing and planning your office move efficiently. Working through these stages will enable you to reduce stress (both for yourself and your colleagues) and set the business up for a flying start in its new home.

What to look for in a business internet supplier when moving office  

Moving office is stressful enough without getting stuck in a bad internet contract. Unfortunately, we speak to too many businesses who only realise the fine print has tripped them up when it’s too late. Before you sign anything, here are five things to check: ‍

Mid-contract price increases

Some providers sneak in clauses that let them hike your prices during your contract. That means you could sign up at one price and end up paying much more down the line. If your business needs cost certainty (who’s doesn’t?), ensure you’re locked into a fair price for the whole term.

Auto-renewals

Not all contracts end when you expect them to. Some providers auto-renew you into another long-term deal without much warning, making it hard to leave when you need to. Check the small print and set a reminder well before your contract is up.

Service guarantees vs. empty promises

Your provider might say you’ll get ‘up to’ a certain speed, but is that guaranteed or just a target? If a stable connection is critical for your business, look for providers that commit to actual performance, not just marketing buzzwords. If you’re buying a broadband grade service, your speeds are almost definitely not guaranteed so make sure your connection is dedicated to your business, find out more about that here.  

Compensation without the hassle

If your internet goes down, will your provider compensate you automatically, or will you have to fight for it? Some suppliers make you jump through hoops to claim what you’re owed, knowing most businesses won’t have the time. A good provider makes things right without the headache.

Do they own their network?

Moving office comes with enough deadlines - your internet install shouldn’t be another thing keeping you up at night. Check if your provider owns and controls its own network or if they’re relying on third-party contractors for installation. If they don’t have full control, delays can stack up, leaving you without internet when you need it most.  

Bottom line? Don’t just sign what’s put in front of you. Ask questions, push for clarity, and make sure your internet service works for your business - not the other way around.

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2025 Commercial real estate trends to think about

An increased demand for sustainable, premium offices

Market consolidations

Hybrid working

How Vorboss can make switching internet as easy as possible when moving office

Moving office gives you the ideal opportunity to reconsider your connectivity needs - especially if part of your move is to support company expansion. While switching internet service provider (ISP) during an office relocation might seem like a daunting task, we have a whole host of solutions to help support your move – even if you’re on a tight deadline:

Expert support every step of the way

Vorboss provides dedicated support throughout the relocation process, from initial planning and infrastructure assessment to post-move optimisation. Your dedicated, London-based account manager will help you address any challenges and ensure your internet service aligns perfectly with your business requirements.

The Rapid Install advantage

Vorboss’s Rapid Install service is a game-changer if you’re looking to minimise downtime as you prepare for an office move. We designed this service to provide high-speed internet installation on a tight timeline, so you can be certain your new office will be fully operational from the moment your team walks through the door. Unlike others, we’ll work to your timeline.

Dedicated fibre connectivity

So, you’ll never have to worry about connectivity again. Unlike broadband, which is split among multiple users, Vorboss provides each business with its own fibre line. We built the network from the ground up with our own teams, which means we can ensure the quality and reliability of your connectivity.

Switching internet services doesn’t have to be a headache. Get access to tailored connectivity solutions, expert support, and industry-leading reliability. Let’s chat!

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Seamless connection helps fuel Represent Recruitment’s global success

Based in London, Represent Recruitment places top creative talent in roles worldwide. Founded by Mike Radcliffe, their team of industry experts - self-confessed ‘design geeks’ - are passionate about what they do and largely originated from the design industry. This dedication has helped Represent thrive through changing markets for over 20 years, supporting everything from UK startups to enterprise tech firms in California.

The constraints of poor connectivity

Despite being a leading agency, Represent’s office relied on 5G and standard broadband, which proved unreliable - especially for client calls and cloud-based work.  

Virtual client meetings were slow, and glitchy internet disrupted video calls, affecting relationships, especially those overseas.  

Cloud-based tools needed to be accessible in an instant. Employees were frustrated with the inefficiencies and this only increased after the global pandemic. Teams often worked from home to avoid connectivity disruptions, which was far from ideal for such a collaborative business.  

No more network nightmares

Frustrated by poor service and not ever being able to speak to a human, Mike bought Represent out of a costly contract, only to face new issues with their next provider.  

When Mike talked to the Vorboss team, he was very clear about his needs, and we were more than happy to help. We worked directly with the landlord to install the infrastructure which included an abseil installation down the building. We quite literally went over and above for this one!

From bottleneck to breakthrough

Since upgrading to Vorboss, Represent has seen a complete transformation:

With a trustworthy connectivity partner, Represent can now focus on what they do best - connecting top creative talent with leading businesses without the stress of an unreliable internet connection.

Vorboss Wins Best Enterprise ISP 2024 at the ISPA Awards

We’re delighted to announce that Vorboss has been voted Best Enterprise ISP at the ISPA Awards! This recognition highlights our unwavering commitment to delivering exceptional connectivity solutions that enable businesses to thrive in an ever-evolving digital landscape.

The ISPA Awards celebrate excellence across the UK’s internet industry, and winning the Best Enterprise ISP category is a testament to our team’s dedication to innovation and reliability. From supporting businesses with high-performance connectivity to helping them achieve their goals with confidence, we’re proud to be at the forefront of modernising the internet industry.

We were also pleased to receive the award for Best Diversity, Equity & Inclusion, reflecting our ongoing efforts to foster an inclusive environment both within our company and across the wider tech sector.

Thank you to the ISPA for this recognition and to all our partners and customers for being part of the journey. Together, we’re shaping the future of connectivity.

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Business Broadband & Leased Line: The Key Differences?

Expert conclusion: The label ‘business broadband’ doesn’t really mean anything – the term covers a wide range of services, each with very different experiences. Get into the details, and save yourself a lot of frustration and disappointment.

What is business broadband?

Most of the time, it’s just the same product as the ISP (Internet Service Provider) sells to their residential customers, but more expensive and probably bundled with a low-level cyber security product.

It has a dedicated web page, with stock photos of people doing business. And it comes with some comforting words to tell you that they know how hard business is. Excruciating.

Your traffic isn’t prioritised. Your connection isn’t dedicated. And if you have an ‘account manager’, they’re probably responsible for literally thousands of customers like you.

If you pay more, you might get a commitment to investigate faults within a given time – usually within a day.

When you’re looking for business broadband, bear these things in mind. Look at the details to see if you’re simply being upsold a bog-standard home broadband plan in a fancy wrapper.

What does great internet connectivity for business look like?

It’s very easy to call something business broadband. But it’s a very different thing to provide internet connectivity that’s genuinely fast and reliable enough for London business in 2024.

One of the fundamental features of an internet product for business is a dedicated connection.

‘Broadband’ or ‘FTTP’ (that’s Fibre to the Premise) means that the service you’re paying for is shared between you and typically 30 of your neighbours – whether they’re houses or other businesses.

So when you have a broadband or FTTP connection, don’t expect to get the Gbps speeds you’ve paid for at busy times (which is most of the working day). It’s cheap, and it connects. But it’s not a product that you can rely on to keep your business running.

At the busiest times, you'll have to hope that it’ll give you what you need. That might mean putting up with a poor-quality video call, a painful wait downloading a PowerPoint, or an eternity for every employee to log in to Teams at 9am.

Internet connectivity that you and your business can rely on is going to be dedicated to you, and that means taking a leased line.

What is the difference between business broadband and business leased line or ‘dedicated’ internet?

One word: reliability.

That’s the key difference between the experience of these two technologies: how much you can rely on your connection, and how that impacts your business. We see it in every customer interaction as they move from broadband to direct internet  – the shackles are off.

While business broadband infrastructure is shared with the businesses and houses around you, leased line (or direct internet) infrastructure is dedicated to you – it isn’t shared with anyone.

It’s your connection, and every bit of the bandwidth you’re paying for is yours. It’s guaranteed. Always giving you the internet speed and capacity you need, no matter how busy things get.

The whole Manchester office coming down for a team day? No problem. Sending a broadcast-quality video file to a client on a deadline? Easy. Worrying about signing up to a new cloud-based software for project management? Don’t. Putting the CEO on a video call that has to be perfect? Do it.  

A 10Gbps leased line ensures you always have the speed you need. It’s a service you and your business can rely on.

What are the key features of business leased line and business broadband?

Leased line:

• Dedicated to one customer - a dedicated cable between your office and your provider's data centre

• Symmetrical – you get the same upload speed as download speed

• Highly reliable

Broadband:

• Shared by up to 32 users

• Usually asymmetrical – upload typically much slower than download

• Prone to performance issues, particularly during the working day

The technology explained

We’ve covered the difference in experience, but what’s the technology difference?

A ‘leased line’ is a dedicated fibre connection between your office space and your provider’s spot in a data centre (often called a Point of Presence, or PoP). This is where your connection reaches the internet or cloud.

Your proximity to the provider’s data centre is important for latency – which is the speed at which things happen online. It’s not to be confused with upload and download speed, which is how long content takes to get to/from you. It’s more like how quickly the order you give is obeyed.

Two more important features of a leased line network  are how many data centres your provider connects to, and how many diverse routes they have between you and those centres.

More than one data centre, and numerous routes equals resilience. And resilience is vital in business internet connections. If one route gets blocked, your data has alternative routes so there's no disruption.

Leased lines use fibre, but they’re not like residential broadband as the fibre line isn’t shared. You’ll often read about leased lines being called Ethernet, but the main terms to look out for are Leased line or Direct Internet Access (DIA).

A broadband connection is typically PON-based – that’s passive optical network, and relates to the way in which ‘splitters’ are used to connect multiple customers to the same fibre. It’s a revolutionary technology when it comes to delivering fibre to multiple homes, where super low cost is the main driver. But for business, it’s ‘best effort’, at best.

It’s cheap to deliver, and so it’s relatively cheap to buy. But it comes with the reality that you cannot rely on it. If the other homes or businesses on your fibre are using the network, then you’ll suffer.

What are the benefits of a leased line?

A dedicated connection means guaranteed bandwidth

With a leased line, you get every bit you pay for, unlike a shared ‘broadband’ connection, where you can pay for 1Gbps but it’s highly unlikely you’ll ever see that speed.

A connection you can rely on

Always the speed you’ve paid for and infrastructure that’s backed up by an SLA (Service Level Agreement) – and automatic compensation if you choose a really good ISP. And the ability to order a back-up line, to increase the resilience of your service.

Lower latency

The more direct architecture and quicker route to a data centre (where your connection hits the internet) means a leased line will almost always offer lower latency than a broadband connection.

Upload that matches download

Most broadband, FTTP and cable services advertise the download speed but keep quiet on upload – that’s because upload is significantly slower in these services, often as little as a tenth of the speed. Leased lines have ‘symmetrical’ download and upload.

Enhanced security

Security can never be taken for granted, so check on the Infosec and compliance qualifications of your provider – typically, those selling residential-grade services won’t invest in this area, but serious business providers recognise the huge benefit to their customers.

How quickly can I get connected to business broadband?

This is such an important question to ask – don’t assume anything.

In terms of connection time, the difference between leased line and broadband isn’t a thing to worry about. Neither is guaranteed to be quick; neither is particularly slow. It really does depend on the building that you’re in.

What does change things significantly is the network provider that you choose and whether or not they own their own network. If you’re joining a provider that just resells Openreach, then they *cannot* prioritise getting you connected.

It’s not because they don’t want your business. It’s because regulation means that Openreach can’t show any kind of preference to any provider.

Try joining a provider that owns its own network, and you’ll find that they’re not constrained in this way. They can – assuming they really do own all the parts of their network and service – work with you to get you connected in the timeframe that works for you.

Another thing to look out for in your provider is an in-house wayleave team. A wayleave is permission by the building landlord/freeholder to the internet provider to allow them to install a fibre connection to the premises.

It’s more often than not a formality, but choosing a provider that is an expert at it and doesn’t outsource to a third party can significantly reduce the time you might wait.  

What is an SLA, and what will it mean for me?

An SLA is a Service Level Agreement – the level of service the provider agrees they’ll provide to you. It’s the commitment that a provider makes to you as a customer.

Business plans are often only differentiated from residential plans by an SLA. The commitment to look at your fault within a day is something that you’re paying a fair bit for, so check the details and what you’re actually being promised.

Look for a provider that commits to a fix time and backs it up with automatic compensation – that way you know they’re serious about getting things right. Most providers know that most businesses won’t bother to apply for compensation – so the ones that commit to compensate automatically are the ones who’ve got your back.    

Ask your provider about their SLA, and how they back it up with automatic compensation.

Who should get a business broadband plan?

Look online, and you’ll find the advice that every single business should get a business broadband plan. And when you consider that most business broadband plans are just repackaged residential plans with a higher price, that’s no surprise.

But there’s no point paying extra for a business plan unless it’s really delivering a benefit to you. And if your solo or home business can make do with a normal residential broadband plan, then there’s very little point upgrading to a more expensive ‘business’ plan.

If you do go for a residential plan, then think about FTTP vs FTTC (fibre-to-the-cabinet) or cable. There’s a big gap in the speeds and reliability of these technologies. None of it is ‘business-grade’, but a well-priced FTTP plan will give you a better experience than FTTC (which is fibre up to your street, then an old copper wire from the green box to your house), or cable, which is notoriously prone to faults and downtime.

The real question is do you need a dedicated line, or can you make do with a shared connection? It’s about weighing up the importance of cost against the importance of reliability.

What does it cost you when you don’t have the connection you need to get the job done? And what does it cost you when the network you’re on has a two-day outage?

If you honestly don’t mind about the reliability of your connection, then a residential FTTP line could be for you.

For everyone else, the answer is a dedicated line. You need the guarantee that your internet connection is always going to give you the speed and capacity you need. And a back-up line ensures you’re never offline.

What kind of business needs a dedicated line?

The answer to this question ten years ago would have been a very onerous list of requirements involving a then-mysterious notion called ‘the cloud’. And only larger businesses would have ticked the boxes.

But this is 2024 and everything’s changed.

Business now depends on a remote workforce, video calls, reliable file transfers, and cloud-based storage, sharing and software. It’s the norm.

And the more people you have connecting at any one time, the more capacity you need in your internet connection – especially at peak times.

Think about being at home, and Netflix buffering because one other person in the house is downloading a game or a movie. That’s not something that a business can tolerate, so you need plenty of capacity for each employee.

Your internet connection shouldn’t be a barrier to your work, so it’s best to choose a plan that will always give you what you need.

What happens if I need to move office?

No matter the type of connection, if you’re moving office then you’ll have to talk to your business ISP provider in good time and ask them to provide a connection to your new premises.

If your provider already has a connection to the new address, then things will (or at least should!) be quick and simple. If they don’t, they’ll build one or use a different network that’s already in the right area – that’s why it’s important to give them good notice.

Ask if your service provider would charge you a fee for the move and activation.

What should I look for in a business broadband plan?

There are four things you should look out for in a business broadband plan:

• Paying more for the same – don’t be conned by a ‘business plan’ that’s just a residential deal with a mild security boost

• Signing up for shared vs dedicated – now you know the difference, you can make an informed choice on what’s right for you, but the main difference is a connection you can rely on

• Being drawn in by an SLA – these commitments often don’t mean a lot; check out if your provider will automatically compensate you for any downtime, then you know they’re serious

• Getting connected quickly – there are never guarantees, but a provider that owns its own network and manages ‘wayleaves’ in-house is a very good place to start

Conclusion

A business plan isn’t for every business. And not every business plan is worth the extra cost. But a dedicated leased line will ensure that connectivity never holds your business back. Assess how dependent your operation is on having a truly reliable connection that always delivers the speed you need. That will tell you what type of service you should go for.

And if you’re not sure, contact our team and they’ll be happy to talk it through and recommend what’s right for you.

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Why wouldn’t we have a diverse workforce? Why shouldn’t inclusivity be the goal of the telecoms industry? 

We’ve published our Diversity, Equity & Inclusion Strategy, and a core part of that is our commitment to reach gender parity across the company by 2028.  

A major step towards achieving this breakthrough for the telecoms industry will be our commitment to reach 50/50 representation within technical and engineering positions by 2027. We’re currently at more than a third representation of women in those roles.  

That puts us ahead of others in the telecommunications industry thanks to creating an inclusive culture where everyone can thrive.  

Inclusion wasn’t an afterthought for us – we aimed for an inclusive approach and a diverse workforce right from the start.

And diversity isn’t limited to gender, so our policies are focused on ensuring inclusion for all people from all walks of life – and particularly those that have long been excluded from our industry.  

Diversity works. It works for us, and it’s essential if the telecom industry is going to keep working.  

‍Download our DEI report now.

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By Rikshita Khela, Chief People Officer.