Serving up speed: How 10Gbps connectivity changed everything for Patty & Bun

Patty & Bun was established in 2012 and is renowned for serving high-quality gourmet burgers. Their mouthwatering menu changes monthly, with new specials added to keep flavours fresh and customers returning.  

With 9 locations across London, the business has built a strong reputation for its delicious food and superb customer experience. While the company has consistently grown year on year, its connectivity slowly began to fall short across several sites, including its HQ on Cavendish Street, London.

Why reliable internet is as crucial as the perfect location

When success relies on serving thousands of customers daily, operational efficiency is critical to success, and there is little room for downtime.    

To maintain smooth operations, Patty & Bun relies on two key factors: Electronic Point of Sale (EPOS) systems, which are fundamental to processing orders and managing billing, and fast, stable internet connectivity, which ensures the EPOS systems can keep up with processing information at speed.

The cost of unreliable internet  

Providing exceptional service, day after day, is challenging enough. But adding some connectivity chaos to the mix quickly became a recipe for disaster.  

The team experienced frequent outages and inconsistent speeds, which meant their EPOS systems would either be frustratingly slow or completely out of action for minutes, hours or sometimes even days. All amplified by the fact they had different internet service providers across multiple locations, making troubleshooting each providers individual line a nightmare for the team.

This meant order processing and restaurant operations took a hit, negatively impacting their customers, staff, and ultimately revenue.

From frustration to fast – a seamless switchover

Despite the disruption, the team feared that changing internet service provider would result in further disruption – something they simply could not afford to happen.  

After Vorboss was recommended through an industry partner, they decided it was worth exploring. They were quickly assured of a seamless transition with little to no disruption to day-to-day operations, meaning the switch-over wouldn’t hinder their ambitious revenue targets, and would ultimately fix all their connectivity problems.

Soon after, our install team connected them with a Direct Internet line whilst they were still in contract with various ISPs across different locations, at no extra cost (meaning no double billing). So, not only were they able to consolidate their connectivity, but there was also zero switchover downtime, disruption or additional cost.  

The 10Gbps upgrade that changed everything

Vorboss provided one to one assistance throughout the process and were on hand 24/7 for any questions or additional support.

Now using a Vorboss 10Gbps Direct Internet connection (AKA a leased line), Patty & Bun never have to share their connection. This guarantees 10Gbps upload and download speed at all times, even during peak hours, which gives them the reliability and speed they’d craved for years.

Constantly troubleshooting slow EPOS systems, and inconsistent customer WiFi is now a thing of the past. The ability to focus on what’s really important - food, service, and experience - means they can continue to thrive in a highly competitive environment.