Highlights
.avif)
Serving up speed: How 10Gbps connectivity changed everything for Patty & Bun
Patty & Bun was established in 2012 and is renowned for serving high-quality gourmet burgers. Their mouthwatering menu changes monthly, with new specials added to keep flavours fresh and customers returning.
With 9 locations across London, the business has built a strong reputation for its delicious food and superb customer experience. While the company has consistently grown year on year, its connectivity slowly began to fall short across several sites, including its HQ on Cavendish Street, London.
Why reliable internet is as crucial as the perfect location
When success relies on serving thousands of customers daily, operational efficiency is critical to success, and there is little room for downtime.
To maintain smooth operations, Patty & Bun relies on two key factors: Electronic Point of Sale (EPOS) systems, which are fundamental to processing orders and managing billing, and fast, stable internet connectivity, which ensures the EPOS systems can keep up with processing information at speed.
The cost of unreliable internet
Providing exceptional service, day after day, is challenging enough. But adding some connectivity chaos to the mix quickly became a recipe for disaster.
The team experienced frequent outages and inconsistent speeds, which meant their EPOS systems would either be frustratingly slow or completely out of action for minutes, hours or sometimes even days. All amplified by the fact they had different internet service providers across multiple locations, making troubleshooting each providers individual line a nightmare for the team.
This meant order processing and restaurant operations took a hit, negatively impacting their customers, staff, and ultimately revenue.
.avif)
From frustration to fast – a seamless switchover
Despite the disruption, the team feared that changing internet service provider would result in further disruption – something they simply could not afford to happen.
After Vorboss was recommended through an industry partner, they decided it was worth exploring. They were quickly assured of a seamless transition with little to no disruption to day-to-day operations, meaning the switch-over wouldn’t hinder their ambitious revenue targets, and would ultimately fix all their connectivity problems.
Soon after, our install team connected them with a Direct Internet line whilst they were still in contract with various ISPs across different locations, at no extra cost (meaning no double billing). So, not only were they able to consolidate their connectivity, but there was also zero switchover downtime, disruption or additional cost.
The 10Gbps upgrade that changed everything
.avif)
Vorboss provided one to one assistance throughout the process and were on hand 24/7 for any questions or additional support.
Now using a Vorboss 10Gbps Direct Internet connection (AKA a leased line), Patty & Bun never have to share their connection. This guarantees 10Gbps upload and download speed at all times, even during peak hours, which gives them the reliability and speed they’d craved for years.
Constantly troubleshooting slow EPOS systems, and inconsistent customer WiFi is now a thing of the past. The ability to focus on what’s really important - food, service, and experience - means they can continue to thrive in a highly competitive environment.
Tell us about yourself so we can serve you best.
Got a question?
More articles
.jpg)
When Flight Centre, the unforgettable-experience-plotting travel experts, were preparing to open a brand-new shopfront on Upper Street in central London, everything was going to plan. The team had lined up suppliers early, including their internet provider, expecting smooth sailing to launch day.
Unfortunately, their installation was delayed, and the team kept chasing answers. Eventually, they learned the duct was collapsed and their chosen provider couldn’t fix it in time.
Grounded? Not for long
With just two weeks to go, Flight Centre had to act fast. They turned to Vorboss. In just over a week, the new shopfront was live and connected through Vorboss’s Rapid Install service.
Thanks to Flight Centre’s leadership and coordination across their teams in Europe and Australia, everything came together, and the store opened right on time.
“The collapsed duct was an unexpected challenge after months of delays with our previous provider. Vorboss stepped in quickly, took control, and kept things on track, ensuring the installation stayed on schedule despite the setback.”
-Tim Head, Global Service Delivery Head, Flight Centre
.jpg)
So good, they brought us to Barcelona
The experience made such an impact that Flight Centre brought Vorboss into another project, this time in Barcelona. Using a local partner, they added another circuit for their new office. The line tails into the Vorboss infrastructure in Barcelona and links all the way back to the London network.
“Vorboss’s impressive internet service and customer experience gave us the confidence to bring them into further projects. Having a consistent connectivity partner across locations simplifies management and supports our growth.”
-Tim Head, Global Service Delivery Head, Flight Centre
London, 5 November 2025
Vorboss, London’s leading business fibre network, today announces the launch of a cutting-edge connectivity product built to enable essential public services across the capital.
The new solution offers high-speed, reliable connectivity that’s both affordable and quick to deploy, helping London stay connected and future-proof.
Built on the 100Gbps-capable Vorboss network, the new solution delivers ultra-reliable, high-capacity connectivity that underpins the growing demands of smart city technology and public infrastructure. With a range of options to connect these end-points, Vorboss is collaborating with Vitrifi, which has deployed key components of its networking platform, on PON-based solutions as part of the launch. Working with Vitrifi allows rapid and efficient provisioning and seamless scalability.
The product enables councils, transport authorities, and service integrators to easily connect and manage thousands of devices, from real-time traffic cameras, CCTV, small cells, and environmental sensors to IoT-connected street furniture, all with enterprise-grade resilience and low latency.
“We have been listening to local government organisations over the last year as they explain their difficulty in finding cost-effective, reliable solutions to connecting machines across their boroughs. Through a lot of consultation and innovation we have been able to create a fibre-based solution that is reliable and can be installed quickly.”
Jason O'Malley, CCO, Vorboss, notes:
“With this launch, we’re extending the power of the Vorboss network to enable local authorities and service providers to make cities safer, and more efficient.”
Vorboss’s fibre network, which spans over 700km, is engineered for scalability and security. Vorboss engineers are all based in Central London and are managed by a Liverpool Street based planning and NOC team. This provides an unparalleled level of proactive and reactive support to London's councils.
Rhod Morgan, Vorboss COO, adds:
"The density and quality of our network in central London puts us in a unique position to provide these innovative solutions. Every month 100s of new businesses are being connected to the Vorboss network and this is natural progression of the business as we further accelerate this growth."
About Vorboss
Vorboss is London’s most advanced business fibre network, designed to meet the connectivity needs of modern enterprises and critical public infrastructure. As a member of the Fern Trading Group (part of Octopus Investments), Vorboss is focused on empowering organisations with direct, high-capacity fibre that supports innovation and growth.
About Vitrifi
Vitrifi is building a class-leading autonomic network platform, focussed on reducing the costs to serve customer and manage capacity, built upon a cloud-native, hyper-scaling architecture. The Vitrifi platform enables the rapid and efficient provisioning of fibre optic network services and scales seamlessly to meet the demands of its customers.
.jpg)
.jpg)
