Highlights
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Serving up speed: How 10Gbps connectivity changed everything for Patty & Bun
Patty & Bun was established in 2012 and is renowned for serving high-quality gourmet burgers. Their mouthwatering menu changes monthly, with new specials added to keep flavours fresh and customers returning.
With 9 locations across London, the business has built a strong reputation for its delicious food and superb customer experience. While the company has consistently grown year on year, its connectivity slowly began to fall short across several sites, including its HQ on Cavendish Street, London.
Why reliable internet is as crucial as the perfect location
When success relies on serving thousands of customers daily, operational efficiency is critical to success, and there is little room for downtime.
To maintain smooth operations, Patty & Bun relies on two key factors: Electronic Point of Sale (EPOS) systems, which are fundamental to processing orders and managing billing, and fast, stable internet connectivity, which ensures the EPOS systems can keep up with processing information at speed.
The cost of unreliable internet
Providing exceptional service, day after day, is challenging enough. But adding some connectivity chaos to the mix quickly became a recipe for disaster.
The team experienced frequent outages and inconsistent speeds, which meant their EPOS systems would either be frustratingly slow or completely out of action for minutes, hours or sometimes even days. All amplified by the fact they had different internet service providers across multiple locations, making troubleshooting each providers individual line a nightmare for the team.
This meant order processing and restaurant operations took a hit, negatively impacting their customers, staff, and ultimately revenue.
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From frustration to fast – a seamless switchover
Despite the disruption, the team feared that changing internet service provider would result in further disruption – something they simply could not afford to happen.
After Vorboss was recommended through an industry partner, they decided it was worth exploring. They were quickly assured of a seamless transition with little to no disruption to day-to-day operations, meaning the switch-over wouldn’t hinder their ambitious revenue targets, and would ultimately fix all their connectivity problems.
Soon after, our install team connected them with a Direct Internet line whilst they were still in contract with various ISPs across different locations, at no extra cost (meaning no double billing). So, not only were they able to consolidate their connectivity, but there was also zero switchover downtime, disruption or additional cost.
The 10Gbps upgrade that changed everything
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Vorboss provided one to one assistance throughout the process and were on hand 24/7 for any questions or additional support.
Now using a Vorboss 10Gbps Direct Internet connection (AKA a leased line), Patty & Bun never have to share their connection. This guarantees 10Gbps upload and download speed at all times, even during peak hours, which gives them the reliability and speed they’d craved for years.
Constantly troubleshooting slow EPOS systems, and inconsistent customer WiFi is now a thing of the past. The ability to focus on what’s really important - food, service, and experience - means they can continue to thrive in a highly competitive environment.
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At this year’s PropTech Connect conference in London, one message stood out. Landlords and property managers want technology that is practical and helps them stay competitive in a changing market.
Here are three trends we found most interesting:
1. Flexible, modular solutions beat one-size-fits-all platforms
Tenants today expect more from their offices, move-in ready spaces, the freedom to choose their providers, and contracts that fit their lease terms. That means landlords can’t rely on rigid, all-in-one platforms that don’t adapt as requirements evolve.
This is why landlords and operators are looking for specialist partners who provide modular solutions that integrate smoothly with other building systems. This gives landlords the flexibility to upgrade or switch partners without overhauling everything, and ensures tenants get the experience they expect.
2. Landlords need building tech designed around real users
A recurring frustration across the sector is that technology is often designed by consultants and delivered by contractors, yet it rarely aligns with the practical needs of those managing the building. Too often, property teams are left with systems that look impressive on paper but don’t work in practice. They need partners to understand the operational needs of their buildings in practice, not just on paper.
For landlords, investing in solutions that match day-to-day building operations not only improves usability but can also save money. Technology partners who understand what property managers and operators actually need (not just what looks good in a spec sheet) are essential for avoiding costly inefficiencies
3. Smarter use of existing infrastructure can cut costs and increase efficiency
Not every operational improvement requires new hardware. Many buildings already have the tools in place to generate useful data. Wi-Fi access points are a good example. These can be used to anonymously track space utilisation, footfall, and occupancy trends.
This data can help landlords and operators:
- Allocate bandwidth to the busiest areas.
- Adjust heating, lighting, and cleaning schedules based on actual usage.
- Optimise leasing strategies by understanding how tenants really use the space.
Are you looking for commercial technology solutions?
Vorboss can support your entire digital infrastructure: connectivity, pre-fibering, managed IT, and cybersecurity, all from a single provider. Through our acquisition of Layer8, we can help you automate building management and make day-to-day operations easier and more efficient.
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Internet connectivity is the lifeblood of modern businesses, powering operations, communication, and growth. But not all “fibre” connections are created equal.
All connections use fibre at some level, but performance, reliability, and guarantees vary depending on the underlying network. Choosing the right type of connection now can save downtime, frustration, and cost in the future.
In this guide, we'll explore key factors when selecting the ideal business internet provider to keep you connected and thriving.
Understand the connection types
Here’s a quick comparison of the three main fibre-based connections available to businesses:
FTTC and FTTP may work for small teams or low-risk work, but DIA is the only connection built for business-critical reliability, speed, and consistent performance.
Ask yourself these questions
Before comparing providers, clarify your internal needs:
- How critical is uptime for your business operations?
- Which teams rely heavily on cloud apps, video conferencing, or large file transfers?
- How much bandwidth do we need now, and how much will we need in 2–5 years?
- Are upload speeds as important as download speeds for our workflows?
- Would temporary downtime cause financial or reputational damage?
This self-assessment helps you match connection types to your business requirements.
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