Highlights
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Serving up speed: How 10Gbps connectivity changed everything for Patty & Bun
Patty & Bun was established in 2012 and is renowned for serving high-quality gourmet burgers. Their mouthwatering menu changes monthly, with new specials added to keep flavours fresh and customers returning.
With 9 locations across London, the business has built a strong reputation for its delicious food and superb customer experience. While the company has consistently grown year on year, its connectivity slowly began to fall short across several sites, including its HQ on Cavendish Street, London.
Why reliable internet is as crucial as the perfect location
When success relies on serving thousands of customers daily, operational efficiency is critical to success, and there is little room for downtime.
To maintain smooth operations, Patty & Bun relies on two key factors: Electronic Point of Sale (EPOS) systems, which are fundamental to processing orders and managing billing, and fast, stable internet connectivity, which ensures the EPOS systems can keep up with processing information at speed.
The cost of unreliable internet
Providing exceptional service, day after day, is challenging enough. But adding some connectivity chaos to the mix quickly became a recipe for disaster.
The team experienced frequent outages and inconsistent speeds, which meant their EPOS systems would either be frustratingly slow or completely out of action for minutes, hours or sometimes even days. All amplified by the fact they had different internet service providers across multiple locations, making troubleshooting each providers individual line a nightmare for the team.
This meant order processing and restaurant operations took a hit, negatively impacting their customers, staff, and ultimately revenue.
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From frustration to fast – a seamless switchover
Despite the disruption, the team feared that changing internet service provider would result in further disruption – something they simply could not afford to happen.
After Vorboss was recommended through an industry partner, they decided it was worth exploring. They were quickly assured of a seamless transition with little to no disruption to day-to-day operations, meaning the switch-over wouldn’t hinder their ambitious revenue targets, and would ultimately fix all their connectivity problems.
Soon after, our install team connected them with a Direct Internet line whilst they were still in contract with various ISPs across different locations, at no extra cost (meaning no double billing). So, not only were they able to consolidate their connectivity, but there was also zero switchover downtime, disruption or additional cost.
The 10Gbps upgrade that changed everything
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Vorboss provided one to one assistance throughout the process and were on hand 24/7 for any questions or additional support.
Now using a Vorboss 10Gbps Direct Internet connection (AKA a leased line), Patty & Bun never have to share their connection. This guarantees 10Gbps upload and download speed at all times, even during peak hours, which gives them the reliability and speed they’d craved for years.
Constantly troubleshooting slow EPOS systems, and inconsistent customer WiFi is now a thing of the past. The ability to focus on what’s really important - food, service, and experience - means they can continue to thrive in a highly competitive environment.
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Vorboss formalises strategic partnership with Roc Technologies to deliver innovative connectivity services to London's local councils.
London, [02.06.2025] – Vorboss, London's leading dedicated connectivity provider, today announces a strategic partnership with Roc Technologies to deliver best-in-class network solutions tailored specifically for local councils across the capital.
This partnership, borne of long standing collaboration between the companies, brings together two organisations committed to leveraging technology to enhance public sector services. The Vorboss high-performance, resilient network, combined with Roc Technologies' highly secure, customer-centred approach, provides local councils with a distinctive and robust solution to address real citizen needs.
Jason O’Malley, Chief of Commercial Operations at Vorboss, said: "We're excited to be partnering with Roc Technologies, whose values and customer-centric approach align closely with our own. This partnership enables us to offer unparalleled connectivity solutions, directly improving service delivery and efficiency for local councils."
Adam Jarvis , CRO at Roc Technologies, added: "Our partnership with Vorboss brings together two businesses that truly differentiate in the way they support their customers, providing highly responsive services designed to enhance their overall experience. Leveraging Vorboss' superior infrastructure and their technical experts located across London allows us to provide a combined service delivery capability that transforms how local councils manage their infrastructure, ultimately benefiting the communities they serve."
The combined expertise of Vorboss and Roc Technologies presents councils across London with an unmatched proposition: cutting-edge connectivity delivered with clarity, reliability, and a shared dedication to customer-driven outcomes.
ENDS
For further information, please contact:
Kirstie Lane
Kirstie.lane@vorboss.com
About Vorboss:
Vorboss is London’s dedicated enterprise fibre network. We are disrupting the status quo by providing London businesses with access to critical fibre infrastructure with simple, transparent pricing and London-wide coverage.
Since 2019, we've invested over £250 million into our London network. We have deployed over 700km of fibre optic cables to date, setting an unparalleled standard in both scale and quality.
We maintain complete ownership of the network that we built. This gives us the freedom to approach telecommunications differently.
Partners and customers deal directly with the engineers who built the network, and we can deliver installations and bandwidth upgrades within days, not months.
About Roc Technologies:
Who are Roc?
Roc Technologies delivers transformational IT solutions to public and private sector organisations across the UK. We are a team of brilliant minds, bringing together highly secure infrastructure, advanced cyber security, intelligent automation and modern cloud services, all supported by our 24/7 Managed Services Operations Centre. Our expertise is backed up by some of the UK’s most rigorous data and security accreditations; we’ve earned the trust of the nation’s largest and most complex organisations and have safeguarded their most sensitive data for over a decade.
This recognition reflects Vorboss’ commitment to the highest standards across the City and its ongoing contribution to making London a better connected, future-ready capital. The scheme challenges engineering teams to exceed legal requirements when working on streets and pavements in the Square Mile, aiming to ensure safety, minimise disruption, and improve conditions for everyone who lives, works, or travels through the area.
Participating companies are assessed on planning and coordination, accountability, responsiveness, and alignment with the City’s business priorities.
Rhod Morgan, Chief Operating Officer at Vorboss, credits the achievement to the company’s investment in its people:
“This award is a direct result of our strategy to train, and support our in-house teams. We’ve hired and built a talented and diverse workforce, and we’re proud that our training academy continues to raise the bar for quality delivery in the City."
Headquartered in the Square Mile, Vorboss remains at the forefront of delivering high-performance, reliable internet to businesses across London. This recognition reinforces Vorboss’ role in shaping the City’s digital infrastructure and supporting its future digital capabilities, with the company investing over £250 million in its dedicated network.
The company’s field technicians are trained at an in-house academy that offers a clear career path into telecoms. More than one-third of the team are women, and Vorboss is proud to be a London Living Wage employer.
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For more information, contact press@vorboss.com
About Vorboss
Vorboss is a network that is purpose-built for London's most ambitious businesses.
Designed with London’s future in mind, it is providing businesses direct access to critical fibre infrastructure, with simple, transparent pricing.
Vorboss is unique in owning its network and service end-to-end, and offers 10Gbps, 25Gbps and 100Gbps connections.
