Highlights
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Serving up speed: How 10Gbps connectivity changed everything for Patty & Bun
Patty & Bun was established in 2012 and is renowned for serving high-quality gourmet burgers. Their mouthwatering menu changes monthly, with new specials added to keep flavours fresh and customers returning.
With 9 locations across London, the business has built a strong reputation for its delicious food and superb customer experience. While the company has consistently grown year on year, its connectivity slowly began to fall short across several sites, including its HQ on Cavendish Street, London.
Why reliable internet is as crucial as the perfect location
When success relies on serving thousands of customers daily, operational efficiency is critical to success, and there is little room for downtime.
To maintain smooth operations, Patty & Bun relies on two key factors: Electronic Point of Sale (EPOS) systems, which are fundamental to processing orders and managing billing, and fast, stable internet connectivity, which ensures the EPOS systems can keep up with processing information at speed.
The cost of unreliable internet
Providing exceptional service, day after day, is challenging enough. But adding some connectivity chaos to the mix quickly became a recipe for disaster.
The team experienced frequent outages and inconsistent speeds, which meant their EPOS systems would either be frustratingly slow or completely out of action for minutes, hours or sometimes even days. All amplified by the fact they had different internet service providers across multiple locations, making troubleshooting each providers individual line a nightmare for the team.
This meant order processing and restaurant operations took a hit, negatively impacting their customers, staff, and ultimately revenue.
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From frustration to fast – a seamless switchover
Despite the disruption, the team feared that changing internet service provider would result in further disruption – something they simply could not afford to happen.
After Vorboss was recommended through an industry partner, they decided it was worth exploring. They were quickly assured of a seamless transition with little to no disruption to day-to-day operations, meaning the switch-over wouldn’t hinder their ambitious revenue targets, and would ultimately fix all their connectivity problems.
Soon after, our install team connected them with a Direct Internet line whilst they were still in contract with various ISPs across different locations, at no extra cost (meaning no double billing). So, not only were they able to consolidate their connectivity, but there was also zero switchover downtime, disruption or additional cost.
The 10Gbps upgrade that changed everything
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Vorboss provided one to one assistance throughout the process and were on hand 24/7 for any questions or additional support.
Now using a Vorboss 10Gbps Direct Internet connection (AKA a leased line), Patty & Bun never have to share their connection. This guarantees 10Gbps upload and download speed at all times, even during peak hours, which gives them the reliability and speed they’d craved for years.
Constantly troubleshooting slow EPOS systems, and inconsistent customer WiFi is now a thing of the past. The ability to focus on what’s really important - food, service, and experience - means they can continue to thrive in a highly competitive environment.
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Internet connectivity is the lifeblood of modern businesses, powering operations, communication, and growth. But not all “fibre” connections are created equal.
All connections use fibre at some level, but performance, reliability, and guarantees vary depending on the underlying network. Choosing the right type of connection now can save downtime, frustration, and cost in the future.
In this guide, we'll explore key factors when selecting the ideal business internet provider to keep you connected and thriving.
Understand the connection types
Here’s a quick comparison of the three main fibre-based connections available to businesses:
FTTC and FTTP may work for small teams or low-risk work, but DIA is the only connection built for business-critical reliability, speed, and consistent performance.
Ask yourself these questions
Before comparing providers, clarify your internal needs:
- How critical is uptime for your business operations?
- Which teams rely heavily on cloud apps, video conferencing, or large file transfers?
- How much bandwidth do we need now, and how much will we need in 2–5 years?
- Are upload speeds as important as download speeds for our workflows?
- Would temporary downtime cause financial or reputational damage?
This self-assessment helps you match connection types to your business requirements.
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Generative Pre-trained Transformers (GPTs) like OpenAI's ChatGPT are revolutionising industries across the board. From writing emails to creating educational content, they're powerful tools built to understand and generate human-like text. But the same tech that makes GPTs useful also makes them risky, particularly for cybersecurity.
In February 2024, Microsoft and OpenAI spotted several state-backed hacking groups from Russia, North Korea, Iran, and China using GPTs to improve their exploitation tactics. The Strontium group, linked to Russian military intelligence, has been found using large language models (LLM’s) to understand satellite communication protocols, radar imaging technologies, and other sensitive miliatry information.
But GPTs can also be misused in everyday cybercrime and by employees or contractors who have access to sensitive data.
How GPTs can be weaponised in everyday cybercrime
- Phishing: GPTs can generate convincing phishing emails that mimic real writing styles, making it more difficult to spot and harder for filters to block.
- Social engineering: these models can be used in live chats, like customer support, to trick people into giving up sensitive information. Connected to text-to-speech tools, they could also be used in voice scams.
- Malware code generation: even with filters in place, attackers can trick GPTs into writing malicious code.
- Data leakage: when employees input sensitive company information into these models, that data gets stored and could be leaked back to others.
- Misinformation: GPT’s can 'hallucinate', which means they present false information portrayed as fact. When spread, this can lead to real-world consequences such as political confusion or interference during a crisis.
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