Highlights
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Serving up speed: How 10Gbps connectivity changed everything for Patty & Bun
Patty & Bun was established in 2012 and is renowned for serving high-quality gourmet burgers. Their mouthwatering menu changes monthly, with new specials added to keep flavours fresh and customers returning.
With 9 locations across London, the business has built a strong reputation for its delicious food and superb customer experience. While the company has consistently grown year on year, its connectivity slowly began to fall short across several sites, including its HQ on Cavendish Street, London.
Why reliable internet is as crucial as the perfect location
When success relies on serving thousands of customers daily, operational efficiency is critical to success, and there is little room for downtime.
To maintain smooth operations, Patty & Bun relies on two key factors: Electronic Point of Sale (EPOS) systems, which are fundamental to processing orders and managing billing, and fast, stable internet connectivity, which ensures the EPOS systems can keep up with processing information at speed.
The cost of unreliable internet
Providing exceptional service, day after day, is challenging enough. But adding some connectivity chaos to the mix quickly became a recipe for disaster.
The team experienced frequent outages and inconsistent speeds, which meant their EPOS systems would either be frustratingly slow or completely out of action for minutes, hours or sometimes even days. All amplified by the fact they had different internet service providers across multiple locations, making troubleshooting each providers individual line a nightmare for the team.
This meant order processing and restaurant operations took a hit, negatively impacting their customers, staff, and ultimately revenue.
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From frustration to fast – a seamless switchover
Despite the disruption, the team feared that changing internet service provider would result in further disruption – something they simply could not afford to happen.
After Vorboss was recommended through an industry partner, they decided it was worth exploring. They were quickly assured of a seamless transition with little to no disruption to day-to-day operations, meaning the switch-over wouldn’t hinder their ambitious revenue targets, and would ultimately fix all their connectivity problems.
Soon after, our install team connected them with a Direct Internet line whilst they were still in contract with various ISPs across different locations, at no extra cost (meaning no double billing). So, not only were they able to consolidate their connectivity, but there was also zero switchover downtime, disruption or additional cost.
The 10Gbps upgrade that changed everything
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Vorboss provided one to one assistance throughout the process and were on hand 24/7 for any questions or additional support.
Now using a Vorboss 10Gbps Direct Internet connection (AKA a leased line), Patty & Bun never have to share their connection. This guarantees 10Gbps upload and download speed at all times, even during peak hours, which gives them the reliability and speed they’d craved for years.
Constantly troubleshooting slow EPOS systems, and inconsistent customer WiFi is now a thing of the past. The ability to focus on what’s really important - food, service, and experience - means they can continue to thrive in a highly competitive environment.
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At May's biquarterly Women in Telecoms meetup, hosted at Vorboss HQ, women from across the industry came together to share experiences, reflect on progress, and explore what real inclusion looks like.
The session, led by Natalie Strange, MD of RPS Telecoms and Head of the Women in Telecoms group, included a panel discussion with our colleagues at Vorboss about their experiences in the industry, the steps we’re taking to make telecoms more inclusive, and what's next.
Here’s how the discussion went
Meet the panel
Jade, Team Lead Engineer
Joined Vorboss at 18 as an apprentice. Now leads on-site fibre installation teams across London.
Tamryn, People & Culture Manager
Originally joined as a Training Administrator. Now helps embed inclusive policies and support systems across the organisation.
Taylor, Head of Operations
Leads the teams that connect customers and deliver our service end-to-end.
Q: What has your journey been like as a woman in telecoms?
Jade shared her positive experience:
“It’s been amazing. I knew I didn’t want to go down the university route; I wanted to get stuck in and work. Vorboss trained me from the beginning, and now I lead my own team. I genuinely love what I do.”
Tamryn, who recently came back from maternity leave, shared:
“Coming back was a big worry for me – would I still fit in? Would I be supported? The answer’s been yes. We have a parent room, a fridge for milk, and my son’s even visited the office. My son’s even visited the office!”
Q: What hiring barriers still exist in telecoms, and how are we addressing them?
Tamryn:
“For engineering roles especially, we had to rethink the language we used. The old versions were unintentionally harsh and often male-coded. Once we made them clearer and more neutral, more women applied”
Some practical changes discussed included:
- Remove industry jargon from job descriptions
- Manually review CVs instead of relying on (often biased) AI-driven filtering
- Eliminate unnecessary degree requirements
- Run diverse interview panels
Q: How can companies like Vorboss foster more inclusive environments that attract, support, and retain women – from technical roles to leadership positions?
Tamryn:
“We’ve made training fully in-house through the Vorboss Academy, so no previous experience is required. That’s opened doors to people who wouldn’t normally apply. We’ve also built internal career tracks, flexible policies, and training for inclusive management.”
Vorboss has launched these initiatives to retain talent and progress women into leadership roles:
- Internal secondments: opportunities to explore other career options internally.
- Training: manager training on inclusive team management plus annual DE&I and menopause awareness training for all staff.
- Flexibility: accommodating workforce needs, e.g. part-time contracts.
- Internal promotion: fostering internal growth means more women in senior roles, helping us retain talent.
- Listening and acting on feedback: from uniform design to policy, we want to ensure everyone feels seen.
Other policies include paid period days, free sanitary products, IVF and adoption leave, domestic abuse support, free breakfast and welfare vans.
Jade completed a secondment with our data centre team. Though she stayed in her role, she found the experience valuable:
“It was such a good learning experience. It gave me more context and helped me feel more confident in my role.”
Q: What barriers have you encountered (or seen others face), and what helped you or your teams overcome them?
Tamryn:
“Workwear. It seems small, but early on we realised all the uniforms were made for men; gloves, trousers, fireproof kit. We redesigned it all. It took time, but it meant that everyone could work more effectively.”
Q: What advice would you give to the next generation of women pursuing careers in telecoms?
Taylor had clear advice:
“Don’t assume the person you’re talking to knows more than you. Say yes to opportunities. If you fail, that’s fine. Ask for help and keep moving.”
Jade:
“Do it! It’s been life changing for me. I’m so grateful I took the chance.”
Q: What’s next for Vorboss?
We want to keep growing - not just in size, but in diversity, inclusion, and opportunity, and inspire others to follow suit.
We’ve set measurable goals for diversity and inclusion, including:
- Today: more than 1 in 3 of our technical and engineering roles are held by women.
- By 2027: we aim for 50/50 gender parity in technical and engineering roles.
- By 2028: we aim for gender parity company-wide.
We’ve signed Ofcom’s Women in Tech pledge and publish our gender pay gap annually.
About Women in Telecoms
Women in Telecoms is an initiative by Comms Council UK, created in response to growing demand from its members for regular opportunities to network, share experiences, discuss key industry topics, and exchange ideas.
Vorboss formalises strategic partnership with Roc Technologies to deliver innovative connectivity services to London's local councils.
London, [02.06.2025] – Vorboss, London's leading dedicated connectivity provider, today announces a strategic partnership with Roc Technologies to deliver best-in-class network solutions tailored specifically for local councils across the capital.
This partnership, borne of long standing collaboration between the companies, brings together two organisations committed to leveraging technology to enhance public sector services. The Vorboss high-performance, resilient network, combined with Roc Technologies' highly secure, customer-centred approach, provides local councils with a distinctive and robust solution to address real citizen needs.
Jason O’Malley, Chief of Commercial Operations at Vorboss, said: "We're excited to be partnering with Roc Technologies, whose values and customer-centric approach align closely with our own. This partnership enables us to offer unparalleled connectivity solutions, directly improving service delivery and efficiency for local councils."
Adam Jarvis , CRO at Roc Technologies, added: "Our partnership with Vorboss brings together two businesses that truly differentiate in the way they support their customers, providing highly responsive services designed to enhance their overall experience. Leveraging Vorboss' superior infrastructure and their technical experts located across London allows us to provide a combined service delivery capability that transforms how local councils manage their infrastructure, ultimately benefiting the communities they serve."
The combined expertise of Vorboss and Roc Technologies presents councils across London with an unmatched proposition: cutting-edge connectivity delivered with clarity, reliability, and a shared dedication to customer-driven outcomes.
ENDS
For further information, please contact:
Kirstie Lane
Kirstie.lane@vorboss.com
About Vorboss:
Vorboss is London’s dedicated enterprise fibre network. We are disrupting the status quo by providing London businesses with access to critical fibre infrastructure with simple, transparent pricing and London-wide coverage.
Since 2019, we've invested over £250 million into our London network. We have deployed over 700km of fibre optic cables to date, setting an unparalleled standard in both scale and quality.
We maintain complete ownership of the network that we built. This gives us the freedom to approach telecommunications differently.
Partners and customers deal directly with the engineers who built the network, and we can deliver installations and bandwidth upgrades within days, not months.
About Roc Technologies:
Who are Roc?
Roc Technologies delivers transformational IT solutions to public and private sector organisations across the UK. We are a team of brilliant minds, bringing together highly secure infrastructure, advanced cyber security, intelligent automation and modern cloud services, all supported by our 24/7 Managed Services Operations Centre. Our expertise is backed up by some of the UK’s most rigorous data and security accreditations; we’ve earned the trust of the nation’s largest and most complex organisations and have safeguarded their most sensitive data for over a decade.
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