Helpdesk

IT support service for user issues and requests.

Keeps employees productive and reduces downtime. An effective IT Helpdesk for your business should have the bredth of skills to match your requirements today, as well as scalability to grow as your business increased in complexity.

The skillset should include your relevant operating systems and hardware (macOS, Windows or Linux), Essential software like MS365, Networking expertise.

Alongside technical skills, your Helpdesk should also have the softskills to interact effectively with your staff. Look for strong communication, problem solving and collaboration skills.

A strong helpdesk delivers fast response times, tracks tickets transparently, and prioritises user satisfaction.