Company description
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Who are Vorboss:
Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.
At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.
We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.
We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.
Role overview:
Our Chief Commercial Officer is looking for someone to collaborate with our sales, legal, and delivery teams, supporting the contracting lifecycle of our customers from negotiations through to handover to the delivery team.
As a key member of the commercial team, you will apply your expertise to support our sales function while working cross-functionally with sales, channel, partnerships, legal, and delivery teams.
Key responsibilities:
• Manage the end-to-end order management process for new business and upsells, including quoting, contract creation, and handover to delivery team.
• Responsible for working across functions to complete and close out quoting and contract generation and ensuring comprehensive handovers to the delivery team.
• Managing the product book based on business decisions for updates against products and pricing.
• Assist in ensuring quoting accuracy based on existing product suite and customer needs.
• Partnering closely with the sales teams to ensure data accuracy on pipeline and forecast in our in-house CRM and reporting tools.
• Apply attention to detail and possesses a pragmatic approach towards problem solving.
• Maintain accurate customer data throughout CRM and different systems. Ensure consistency and accuracy for all stages of the sales cycle.
• Complete primary review of and validate all executed contracts, confirming compliance with internal policies and best practices. Ensure all information required for order submission is documented and accurate.
• Facilitate any subsequent changes or adjustments requested by Commercial or customer.
The right candidate:
• Results-driven with a focus on working towards and meeting all KPIs on a weekly and monthly basis.
• Highly organised, with the ability to multitask and prioritise in a fast-paced, deadline-driven environment.
• Strong teamwork and customer service orientation. Highly responsive and proactive in issue identification, communication, and managing expectations.
• Preferred previous experience in a Customer Service, Administrative, and/or Order Processing environment.
• A keen eye for attention to detail and accuracy.
• The ability to communicate effectively, over the phone/Teams, via email and face-to-face.
• A desire to learn, grow and develop.
Benefits:
We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access.
• Employee Share Plan-Once an employee at Vorboss, we offer the opportunity to become a share holder in the company.
• Company pension scheme.
• Bonus scheme.
• 25 days of annual leave allowance that increases with years served(excluding bank holidays).
• Private Healthcare.
• Life assurance.
• Income Protection.
• Access to Spill, our mental health support partner.
• Cycle to work scheme.
• Half price gym memberships through the healthcare provider.
• Free eye test.
• Travel loan.
• Hastee app, to help manage your salary and finance
Diversity, inclusion, and equal opportunities:
We aim to be an equal opportunities employer and we aredetermined to ensure that no applicant or employee receives less favourabletreatment on the grounds of gender, age, disability, religion, belief, sexualorientation, marital status, or race, or is disadvantaged by conditions orrequirements which cannot be shown to be justifiable.
We aim to create a working environment free of bullying,harassment, victimisation, and unlawful discrimination, promoting dignity andrespect for all, and where individual differences and the contributions of allstaff are recognised and valued.
This commitment includes training managers and all otheremployees about their rights and responsibilities under the equality,diversity, and inclusion policy. Responsibilities include staff conductingthemselves to help the organisation provide equal opportunities in employment,and prevent bullying, harassment, victimisation, and unlawful discrimination.
Vorboss promotes step-free access at our main headquarters,whilst taking into consideration physical barriers employees might face acrossall other sites.
