Connect Delivery Manager

Vorboss is building London’s next-generation, business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond) and we’re on the hunt for smart, talented people to join us. At Vorboss, we do the right thing - no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.

We’re proud to have earned one of the best reputations in the industry and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.

We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us and promise to provide a supportive workplace based on respect and trust.

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Our Connect by Vorboss service extends our reach by partnering with third-party networks to deliver connections wherever our own network doesn’t yet go.

As Connect Delivery Manager, you will own the delivery of all Connect by Vorboss projects. You will manage third-party carriers, coordinate internal teams, and keep customers updated throughout. You will work across multiple projects at once, ensuring each one runs to plan and completes smoothly. You will report to Head of Customer Operations and work closely with the Commercial Relationship Manager, Head of Operations, and Carrier Relationships Manager. You will hand over each customer to our in-life teams once service is active.

(Please note that this list is not exhaustive)

• Manage end-to-end delivery of all Connect by Vorboss (off-net) customer projects.

• Act as the customer’s main point of contact during delivery.

• Coordinate activity between carriers, internal teams, and customers.

• Work closely with the Commercial Relationship Manager to ensure accurate handover from order to delivery.

• Collaborate with the Carrier Relationships Manager to maintain performance and resolve supplier issues.

• Liaise with the Head of Operations to schedule Vorboss site work, installations, and NTE fits.

• Work with the Head of Customer Operations to resolve cross-functional issues or blockers.

• Track progress across multiple projects, keeping customers and stakeholders informed.

• Escalate risks early and drive resolution to keep delivery on schedule.

• Maintain accurate delivery records and documentation.

• Prepare each service for activation and ensure a smooth handover to in-life teams.

• Contribute feedback and process improvements to strengthen the Connect by Vorboss delivery model.

• Proven experience delivering telecoms or connectivity projects end to end.

• Skilled at managing multiple projects and stakeholders simultaneously.

• Strong communication and coordination skills.

• Experience working directly with third-party carriers and suppliers.

• Confident managing customer expectations and delivery risks.

• Organised, proactive, and detail-focused.

• Collaborative, with experience working across commercial, technical, and operational teams.

• Based in London, with occasional customer or supplier visits.

We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access.  

•    Employee Share Plan-Once an employee at Vorboss, we offer the opportunity to become a shareholde rin the company*. 

•    Company pension scheme. 

•    Bonus scheme. 

•    25 days of annual leave allowance that increases with years served (excluding bank holidays). 

•    Private Healthcare. 

•    Life assurance.

•    Income Protection.

•    Access to Spill, our mental health support partner. 

•    Cycle to work scheme.  

•    Half price gym memberships through the healthcare provider. 

•    Free eye test. 

•    Travel loan. 

•    Hastee app, to help manage your salary and finances. 

(*Terms & conditions apply - amount possible to buy is capped and contingent on pre-existing variables.)

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.

Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.