When Flight Centre, the unforgettable-experience-plotting travel experts, were preparing to open a brand-new shopfront on Upper Street in central London, everything was going to plan. The team had lined up suppliers early, including their internet provider, expecting smooth sailing to launch day.

Unfortunately, their installation was delayed, and the team kept chasing answers. Eventually, they learned the duct was collapsed and their chosen provider couldn’t fix it in time.

Grounded? Not for long

With just two weeks to go, Flight Centre had to act fast. They turned to Vorboss. In just over a week, the new shopfront was live and connected through Vorboss’s Rapid Install service.

Thanks to Flight Centre’s leadership and coordination across their teams in Europe and Australia, everything came together, and the store opened right on time.

“The collapsed duct was an unexpected challenge after months of delays with our previous provider. Vorboss stepped in quickly, took control, and kept things on track, ensuring the installation stayed on schedule despite the setback.” ‍

-Tim Head, Global Service Delivery Head, Flight Centre

So good, they brought us to Barcelona

The experience made such an impact that Flight Centre brought Vorboss into another project, this time in Barcelona. Using a local partner, they added another circuit for their new office. The line tails into the Vorboss infrastructure in Barcelona and links all the way back to the London network.

“Vorboss’s impressive internet service and customer experience gave us the confidence to bring them into further projects. Having a consistent connectivity partner across locations simplifies management and supports our growth.”

-Tim Head, Global Service Delivery Head, Flight Centre