Vorboss Connect Delivery Manager

About the role

Vorboss Connect is the exciting new part of Vorboss that delivers connectivity to our customers outside our current fibre build area and across Europe – utilizing trusted 3rd parties for the “last mile” back to one of our local core data centre locations. Using all our experience in delivering circuits and our highly-resilient core network, we are able to offer a market-leading service and SLA.

Vorboss is looking for an experienced Delivery Manager to manage these global circuit deliveries for enterprise and strategic customers where our current own fibre does not reach. In addition to maintaining and building relationships, you will seek to improve delivery processes and work closely with partners and other Vorboss teams to improve the service and offering.

You will act as the primary point of contact for these “off-net” customer communications and be a trusted resource during project deliveries. You will ensure an excellent customer experience through the delivery process, representing Vorboss with the utmost professionalism at all times. You will be expected to work effectively with internal and external stakeholders to ensure the delivery of projects in accordance with proposed timelines, budget and scope.

Role Responsibilities

(Please note that this list is not exhaustive)

• Onboard both new and existing Vorboss Connect customers and project manage circuit deliveries from signature through to go-live – placing orders, tracking, troubleshooting and producing handover packs.
• Build relationships with customers and their representatives to arrange renewals, upgrades, and shifts.
• Work with internal stakeholders and partners to ensure smooth and timely delivery of projects and communicate back to customers at regular intervals.
• Be the single point of contact for all information on circuit deliveries for Vorboss Connect customers.
• Forge relationships with other internal teams and external partners to support service delivery.
• Consistently provide feedback for continuous improvement, both internally to Vorboss and externally to the customer.
• Keep all relevant tracking systems up to date.
• Work with Vorboss Connect Commercial Relationship Manager and the Carrier Relations Manager to identify and improve service, process, or delivery gaps with 3rd Party Partners.
• Accurately forecast KPI’s and delivery metrics such as lead time, budget, and risks to the wider team.
• Attend customer meetings, industry events and conferences as needed.

The right candidate

• Minimum 5 years' experience in a telecommunication project management position.
• Ability to implement and improve processes and systems related to project management.
• Continually update and implement best practice methodology at strategic and tactical levels.
• To have prior knowledge of telecommunication operations processes related to Fibre Optic Networks.
• Demonstrate an understanding of costs and budgeting, design, construction, and scheduling in the delivery of projects.
• To have strong time management skills, with a proven ability to project manage simultaneous deliveries across global regions. This includes managing conflicting priorities.
• Experience in reporting and updating C-Suite executives on project status and forecast.
• Relationship-driven, consultative professional; always looking to do right by our customers.
• Motivated, self-starter who can work with minimal supervision.
• To have strong analytical problem-solving skills, ability to work cross-functionally without hesitation, with the utmost professionalism at all times.
• Experience with CRM systems like Salesforce or other automation tools, with a strong ability to learn new software and systems.
• To be a flexible team player, naturally willing to see things through to completion.
• To consistently work with unparalleled attention to detail.

Benefits

We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access.

• Company pension scheme.
• Bonus scheme.
• 5% of your annual salary to go towards any training course of your choice*.
• 25 days of annual leave allowance that increases with years served (excluding bank holidays).
• Private Healthcare.
• Access to Spill, our mental health support partner.
• Cycle to work scheme.
• Vitality Healthcare.
• Half price Virgin Active Membership.
• Free eye test.
• Travel loan.
• Hastee app, to help manage your salary and finances.
• Employee Share Plan

        (*This is capped up to a certain salary).

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Diversity, Inclusion and Equal Opportunities

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.

Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.