IT Support Analyst

Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.

At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.  

We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.  

We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.

We are actively seeking a highly motivated Mid/Senior Desktop Support Analyst who shares our passion for serving our expanding userbase in our London office. Your role will be pivotal in ensuring exceptional technical support to users across our organisation while also exploring avenues to enhance the quality of our services. Joining our friendly and dynamic Desktop Support team, we value the importance of finding someone who aligns with our company culture and complements our team spirit.

• Provide timely and efficient technical support to end-users, troubleshooting software and hardware issues with proficiency.
• Act as the go-to person for complex technical issues, collaborating closely with team members to achieve effective problem resolution.
• Conduct thorough analysis of recurring issues, identifying root causes, and providing proactive recommendations for process improvements.

• Perform hardware and software barebone builds, installations, configurations, upgrades, and regular maintenance as needed.
• Maintain meticulous documentation of support activities, including issue resolutions, troubleshooting steps, and knowledge base articles.
• Collaborate seamlessly with cross-functional teams to ensure successful implementation of IT projects and initiatives, meeting all desktop support requirements.
• Responsible for new starter training and inductions, as well as facilitating smooth onboarding and offboarding processes.
• Provide comprehensive support for audio and visual systems, ensuring optimal functionality.
• Respond to security events as may be required, includingpost-event remediation and lessons-learned reviews.
• Provide security support and guidance for users, to help ensure secure practice is understood and followed, and that users always remain vigilant to security threats.

• Demonstrated expertise in a mid/senior-level desktop support role, adept at handling complex technical issues while delivering exceptional customer service.
• Strong proficiency in desktop operating systems, particularly Windows, and a wide range of software applications. Extensive experience with AD, Azure AD, O365, Intune, Group Policy, and SharePoint.
• Solid understanding of TCP/IP, DNS, DHCP, and other essential network protocols.
• Proficient in utilizing patch and security management tools.

• Exceptional communication skills, both verbal and written, with the ability to effectively convey technical concepts to non-technical users.
• Strong analytical and problem-solving capabilities, coupled with a proactive and detail-oriented approach.
• Ability to work independently, effectively manage priorities, and thrive in a fast-paced environment.

We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access.  

• Employee Share Plan- Once an employee at Vorboss, we offer the opportunity to become a shareholder in the company*. 
• Company pension scheme. 
• Bonus scheme. 
• 5% of your annual salary to go towards any training course of your choice**. 
• 25 days of annual leave allowance that increases with years served (excluding bank holidays). 

• Private Healthcare. 
• Access to Spill, our mental health support partner. 
• Cycle to work scheme.  
• Half price gym memberships through the healthcare provider. 
• Free eye test. 

• Travel loan. 
• Hastee app, to help manage your salary and finances. 

(*Terms & conditions apply- amount possible to buy is capped and contingent on pre-existing variables.)   

(**This is capped up to a certain salary).

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.

Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.