London, UK
Employment type
Permanent / Full-Time
Remote working
On Site / Office

Role Overview

We are looking for a proactive individual who can ensure that all clients receive exceptional Customer service during all contact with the Service Desk, thus ensuring continual exceptional operational service. All support must be performed with minimal business impact on the customer and within agreed service levels.

Key Responsibilities:

(Please note that this list is not exhaustive)

• To monitor and perform on-going maintenance on servers and network equipment.

• To help provide IT support to staff and customers, as well as responding to the server and network issues.

• Protect company data by preventing the overheating of data centre components.

• Run hardware diagnostics and replace failing parts in a timely manner.

• Monitor all network processes to ensure the smooth flow of data across the network.

• Collaborate with software and network engineering teams on cybersecurity and network efficiency.

• Upgrade internal system components, including CPUs, memory, hard drives, and network cables.

• Document all processes and keep event logs.

• Advise on the procurement of new data centre equipment.

• Keep track of developing trends in data centre technologies.

• Willingness to visit client sites, Vorboss POPs, DC’s, and sometimes Europe.

• Willingness to respond to network and server errors after hours.

Skills & Experience:

Required Certifications (currently have or can get within 90 days)

• Network+


• CCNA (desirable, not required)


• Networking/Switches/Routers (general knowledge).

• Light Project Management capabilities.

• Strong customer facing skills (phone, in-person).

• Excellent written communication.

• Quick learner with strong troubleshooting and analytical skills.

• Ability to Interact and co-ordinate with different teams to get an issue resolved on priority.

• Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast-paced environment.

• Able to manage multiple on-going issues at the same time.

• Hands-on with networking equipment (desirable, not required).

• Ticketing Systems (JIRA Service Management or others) (desirable, not required).


• 2 to 4 years or previous 2nd line engineer experience.

• Knowledge of data centre environments, servers, and network equipment (desirable, not required).

• Previous fibre experience (industry or installation) (desirable, not required)

Diversity, Inclusion and Equal Opportunities

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.

Specific Requirements